GED Help Desk Form
Before filling out the Help Desk Form below, please consult the GED Help Guide page for possible solutions to your issue. If you cannot solve your issue by looking at the FAQ, then please proceed with filling out the Help Desk Form.
In order to assist us in helping you solve your GED-i technical difficulty, provide as much information as possible below. If you are unsure of the information, just leave the field blank.
When submitting a request, you will need to provide the email address, along with the login and password for your GED-i account. You will receive an automated email to notify you that your issue has been reported to the technical staff. If you have not received an automated email within 30 minutes, please contact the technical staff directly at support@cait.org.
If you need help or have a question, contact Online Instruction's Help Desk at the following toll-free number: (866) 250-5494
You may contact the Help Desk on the following days during the times specified:
Please be aware that GED-i does not support the AOL browser. If you're experiencing problems using AOL, please minimize it and open a different browser such as Internet Explorer or Firefox.